After-sales Support

Our domestic after-sales service activities include (but are not limited to): dispatching qualified professionals to your project site to guide equipment installation and commissioning, and providing training for operation, maintenance, and repair personnel.

For any inquiries or complaints regarding the equipment, users can contact us via WeChat, telephone, etc., and we will provide a corresponding solution within 2 hours. Users can consult us at any time regarding any problems encountered during operation, maintenance, and upkeep; our service engineers are always ready to assist.

Our maintenance center, staffed by dedicated technical engineers, provides ongoing technical consultation services. We guarantee a response time of 1 hour and on-site arrival within 48 hours of receiving a user's fault call. During the warranty period, we will repair or replace any defects caused by the product itself free of charge.

After-sales personnel arrive at the project site, minor and medium-sized faults will be resolved on the same day, and major faults within 48 hours. During the quality guarantee period, our company will dispatch resident technical personnel to your construction site to assist with maintenance.

During the warranty period, our company will be directly responsible for free return, replacement, or repair of any quality issues. If there are quality problems with product components, we will provide the same components to the receiving location within China. During the warranty period, we will respond promptly to any quality issues with the equipment.

For goods beyond the warranty period, lifetime repair is provided, with charges only for component and labor costs. For repairs outside the warranty period, we guarantee to cooperate and provide lifetime repair services, charging only for component and labor costs.

Under the same competitive conditions, our company sincerely offers the most favorable prices to your company without compromising product technical performance or changing product components. We guarantee to promptly provide your company with the necessary spare parts and components (the cost of spare parts not covered by the warranty will be charged separately) and provide lifetime after-sales service, free training, and free technical guidance.

All sales personnel and after-sales service engineers at Taiye have undergone rigorous and systematic professional knowledge training. We ensure that all of Taiye's users receive professional and high-quality services, and we are available 24/7/365 to help them solve any problems. For any problems encountered during operation, maintenance, and upkeep, you can consult us at any time; our service engineers are always ready to serve you.